Orders are filled on a first-come, first-serve basis.

SHIPPING FEES - U.S.:

Shipping fees are based on destination, size and weight of package.

Items shipped in the US weighing 13 ounces or less typically are sent via USPS First Class mail. Items weighing over 13 ounces are sent via USPS Priority Mail. Once an order is shipped, the package generally arrives in 2 to 9 business days, depending on geographic location.

If your package is delivered according to USPS' or other carrier's delivery confirmation system, but you did not receive it because it was stolen or something else happened to it, our hands are tied.

Please contact the post office or postal carrier as they will be best able to help you track down your parcel. We are happy to try to help you figure out what happened - so please contact us in case of problems. However, talking directly to your local post office is going to be the fastest way to solve the problem.

If you are not available to receive a package, then the Postal Service may decide it is unsafe to leave it and re-attempt delivery. If USPS is unable to deliver your package and a notice is left, then you will need to go to your local post office branch to pick up your package. If your package is returned to us, then we will assume you have refused delivery.

If it is a food product, then the product(s) will be destroyed. We do not take returns of any of our food products, due to food-safety concerns.

For more information, please see our REFUNDS POLICY.

Please be certain that the product you are buying best suits your needs, lotion, beeswax, honey ect. Our products are 100% pure with no adulteration to them. If irritation persists please discontinue use.

Please be sure you are using a recipe that has been tested. We are not responsible for misuse of this product. And offer no refunds on a used or altered product.

We do not take returns or offer refunds on our food products due to food safety concerns. However, we will be happy to work with you if a package arrives extremely damaged. We want customers to be happy with their purchase!

Thank you for your understanding.